Please retain for your information

We are a family run business taking great pride in the quality and standard of our cottages. We aim to provide a professional and friendly service to all our customers and we are always happy to answer any queries both prior to, and during your visit. Our team work hard to ensure the cottages are meticulously cleaned and prepared for your visit. Please do not hesitate to speak with us if you feel our high standards have not been met.
These are our terms and conditions which we kindly ask you to read and respect.

Payment
A standard deposit of £100 per week (or part-week) booked is required for each property during all seasons.
The balance is due at 8 weeks prior to the start of your holiday. For bookings made within 8 weeks of the start date, full payment is required on booking.
Cheques, to be made payable to D.M. and C.M. Barbour.
Cards to have at least 3 month validity beyond the dates booked.
We advise you to take out cancellation insurance as deposits and balance are non refundable.
All prices include electricity, heating, firewood and all linens and towels.

Your cottage

The number of people staying in any cottage must not exceed the stated number booked.
Please let us know the required number of beds to be made up. We assume one double for two people unless otherwise advised.
We need notification of any changes in number of beds etc preferably a week before your arrival, but at least 24 hours prior to arrival.
Please tell us if you have any special requirements e.g. allergies, etc. before your arrival. We can provide non-feather pillows and duvets on request.
The holiday maker is responsible for the property booked during their stay and is expected to take reasonable care of it and its contents.
Extra cleaning will be charged at £10.00 per hour in the exceptional circumstance that guests leave the cottage and their contents in a state deemed unreasonable by the owners.
Damages, breakages or losses must be reported to us as soon as possible so that compensation can be agreed.
Check in time from 4.00 pm. Please let us know your estimated time of arrival to ensure we are here to welcome you.
Check out time by 10.00 a.m. Please respect our cleaners time. We will make a £20.00 charge per hour/part hour of delay. We reserve the right to come into the cottage/s after an hour.
Non-smokers only.
No pets.
If you have any queries, please call 01608 683 270/204 or fax on 01608 683 222 or e-mail us.